IT Professional

Computer confidence and file skills

Build safe everyday habits: organize files, use shortcuts, understand formats and protect work.

• 1 Hardware, software and the operating system IT Professional —
• 2 Desktop, taskbar and application windows IT Professional —
• 3 Create a useful folder system IT Professional —
• 4 File names and versions IT Professional —
• 5 Common file extensions IT Professional —
• 6 Keyboard shortcuts for everyday work IT Professional —
• 7 Downloads and cloud files IT Professional —
• 8 Safe downloads and updates IT Professional —
• 9 Backups and version recovery IT Professional —

Microsoft Word and Google Docs

Create readable documents, structure them, collaborate safely and export polished PDFs.

• 10 Start a document with page setup IT Professional —
• 11 Text formatting with purpose IT Professional —
• 12 Headings and document structure IT Professional —
• 13 Bulleted and numbered lists IT Professional —
• 14 Tables for simple information IT Professional —
• 15 Page breaks and section layout IT Professional —
• 16 Headers, footers and page numbers IT Professional —
• 17 Proofreading and find/replace IT Professional —
• 18 Comments and suggested edits IT Professional —
• 19 Share documents safely IT Professional —

Excel and Google Sheets

Organize data, use formulas, sort and filter safely, create charts and prepare a budget.

• 20 Export a polished document to PDF IT Professional —
• 21 Cells, rows, columns and ranges IT Professional —
• 22 Use one header per column IT Professional —
• 23 Numbers, dates and text formats IT Professional —
• 24 Write your first formula IT Professional —
• 25 SUM and a range IT Professional —
• 26 AVERAGE, MIN and MAX IT Professional —
• 27 Copy formulas with the fill handle IT Professional —
• 28 Relative and absolute references IT Professional —
• 29 Sort records without breaking rows IT Professional —
• 30 Filter to answer a question IT Professional —

PowerPoint and Canva

Plan clear presentations, use visual hierarchy and accessible media, and export a shareable deck.

• 31 Charts that explain data and print clearly IT Professional —
• 32 Plan a presentation around one audience IT Professional —
• 33 Slide layouts and themes IT Professional —
• 34 One idea per slide IT Professional —
• 35 Typography and contrast on slides IT Professional —
• 36 Use images with purpose and permission IT Professional —
• 37 Charts in a presentation IT Professional —
• 38 Speaker notes and delivery IT Professional —
• 39 Present and share a slide deck IT Professional —
• 40 Canva templates and brand consistency IT Professional —

Gmail, Google Business Profile and Blogger

Communicate professionally, maintain an authorized business listing and publish useful blog content.

• 41 Create a five-slide portfolio deck IT Professional —
• 42 Write a professional email IT Professional —
• 43 Inbox labels, search and filters IT Professional —
• 44 Attachments and cloud links IT Professional —
• 45 Recognize phishing and suspicious requests IT Professional —
• 46 Google Business Profile basics IT Professional —
• 47 Accurate business information and hours IT Professional —
• 48 Profile photos, services and updates IT Professional —
• 49 Respond to reviews professionally IT Professional —

Practical AI and the integrated office project

Use AI carefully, verify results, protect information and combine the office tools in a final project.

• 50 Blogger posts, labels, links and images IT Professional —
• 51 Plan a basic AI prompt IT Professional —
• 52 Check AI-generated claims IT Professional —
• 53 Protect personal and confidential data IT Professional —
• 54 Use AI for a first draft, then edit IT Professional —
• 55 Combine Docs, Sheets, Slides and Gmail IT Professional —
• 56 Capstone: deliver a polished digital project IT Professional —

Final exam and certificate

40 questions from the whole track. Pass mark is 60%. Retakes are free and the best score is the one printed on your certificate.