Integrations allow separate systems to exchange data, but they also create dependencies. A useful integration starts with a clear source of truth, a defined data contract and a plan for what happens when a provider is unavailable or returns unexpected data.
Review the systems and APIs
We identify the applications, API documentation, authentication method, rate limits, required fields and ownership of credentials. We map the trigger and expected outcome before selecting a direct API call, webhook or intermediary workflow.
Handle errors and sensitive data
Reliable integrations validate incoming data, handle retries carefully, avoid duplicate actions where possible and record useful operational errors. Secrets should be stored outside public source files, and logs should avoid exposing passwords, tokens or unnecessary personal information.
Test and document the handover
We agree representative success and failure cases, then document configuration, provider dependencies and support responsibilities. External APIs can change, so maintenance and monitoring expectations should be discussed as part of the project.
Possible project deliverables
- System and API requirements map
- Field mapping and integration flow
- Agreed API, webhook or automation implementation
- Error handling and operational logging in scope
- Configuration and maintenance handover notes
How we work
- Describe the systems and manual work to connect
- Review API documentation and access requirements
- Agree data mapping, security and failure behaviour
- Implement and review representative cases
- Document credentials ownership, monitoring and support
Frequently asked questions
What systems can you integrate?
We can assess systems that provide suitable APIs, webhooks or supported integration mechanisms.
Do you work with REST APIs?
REST API integration can be considered after reviewing documentation and authentication requirements.
Can you connect a website to a CRM?
Yes, where both systems provide supported interfaces and the data flow is clearly specified.
How do you protect API keys?
Secrets should be stored in protected configuration rather than public code; access is limited to the agreed environment.
What if an API provider is unavailable?
Retry, alerting and fallback behaviour can be designed according to the business impact and provider limits.
Can integrations run automatically?
Scheduled jobs and webhooks can automate suitable workflows, subject to provider support and safeguards.
Do you guarantee third-party API uptime?
No. Availability and breaking changes of external providers are outside our control.
What should I provide for an estimate?
Share API documentation, the systems involved, example data and the manual workflow you want to improve.